Store Policy

Things You Need to Know

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair, and transparent policies for our customers. Learn more below and reach out with questions. 

Copyright

Under copyright laws, Cardio Club Store has ownership to all content, text, graphics, information, and collective work. Copyright 2019 Cardio Club Store All Rights Reserved. Electronic copies for sole purpose of order placement or personal records for orders are granted permission. All other use other than the sole purpose for record keeping of personal orders including but not limited to duplicating, displaying, or transmitting information of the content of this site are prohibited. Cardio Club Store must authorize any distribution of content. 

Trademarks

All trademarks and content on this website, are registered to Cardio Club Store.

Errors

If by any means a description or product is listed with incorrect information or pricing, Cardio Club Store reserves all rights to refuse or cancel any orders. The product will then be taken down and a refund (if charged) will be placed. A refund will be issued to the customer to ensure reliability of our store. Please keep in mind that this may be possible in such cases of products being out of stock and not updated or typographical errors. Contact us for any additional information. 

Limitation of Liability 

Cardio Club Store will not be liable for any special circumstances or consequential damages that result from the use of or inability to use, the materials on this website or the performance of the products, even if Cardio Club Store has been advised of the possibility of such damages. 

Use of site 

Harrassment of any kind on this website to Cardio Club Store, employees or ownership including via e-mail, chat, facebook message, instagram message, contact forms, or phone number is strictly forbidden. You are not authorized to upload or distribute any content that is defamatory, obscene, threatening, invasion of privacy or objectively perceived by Cardio Club Store as offensive, criminal, or violation of any law. You are not authorized to use the site as to solicit our members to join other organizations or services other than Cardio Club. Promotion by authorization or positive personal experience may be allowed to upload on our site or social media platforms. 

Participation

You give all the rights to Cardio Club Store in regards to your personal information when at checkout, this information is kept secure and private for your safety. Sole purpose for the information is for customer representation and processing equipment to the correct customer. All customer information is protected by our privacy policy and will never be shared by to any other organization or service. All information is private and is protected if given to Cardio Club Store. Cardio Club Store is intended for customers over 18 years of age, and when ordering equipment, you are claiming to follow these guidelines. When subscribing to our mailing list or ordering a product, you are placed in a private database for strictly promotional emails. You have the right to request to unsubscribe and are subject to removing yourself from our contact list by emailing us at sales@thecardioclubstore.com

Returns & Refunds

Returns 

We are able to accept returns if we are notified within 14 days of receiving a receipt. Returns are subject to depend upon satisfaction of product. All Returns will be issued a 25% Restocking Fee plus Shipping & Handling. Refunds will not be accepted after 14 days of receiving receipt. Refunds will be processed 48 hours after receiving the equipment back at our facility. Please make sure to read and make notes of our policies, as exceptions will not be made.  

Refunds 
As noted in the above information, all returns will be issued a deduction to your refund by a 25% restocking fee plus shipping and handling. We will notify you by phone call or email for additional details and for approval of return and refund. If you are approved, then your refund will be processed. Please allow up to 14 days for refund to appear on your method of payment card, account, or check by mail.

 

Returns and Refunds will only be processed if the equipment is in identical condition as stated on our website. Make sure to note if an item is stated as refurbished or "Brand New" as this will be important to process your refund. We obtain the highest standards to meet our criteria of performance and satisfaction. With this in mind, all refurbished equipment may have minor imperfections due to its discounted price. Refurbished is not "Brand New". 
 

To process a return or refund, please contact the owner Dave Morrison by calling (408)666-5606 or emailing at Dave@thecardioclubstore.com


Shipping 
Upon approval, ship or return to your product to: 5715 Southfront Road, Livermore CA 94451, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund in addition to a 25% restocking fee. 

If Shipping product back to our facility, we are not responsible for not receiving the equipment. Please make sure to track the shipping information for the return. 

Shipping and Delivery

We Will Bring Your Equipment to You!

Cardio Club Store offers curbside delivery to anywhere in California starting at  Free Delivery within 20 miles of our Livermore Store. Contact us for details if you are unsure what your Delivery Rate is or view or Delivery & tech page. 
For costs outside of California or outside of our zip code mileage range or for in house installation please Contact Us for a quote.

Warranty Information

Ensuring You Enjoy Our Product

We offer multiple warranty options. Most of our Cleaned and Serviced equipment comes with a 1 year parts warranty. Servicing appointments are available at a member rate, you may contact us for a quote, parts are included with your 1 year parts warranty . 

Items under our Parts parts warranty cover parts that your equipment piece might need, servicing is not included.

  • Strength items are not covered under warranty. 

  • Most items will have 1 year parts warranty, please make sure to ask one of representatives if the equipment you want is covered. 

  • Additional TV screens are not covered by warranty by any means.

  • If equipment is stored outside of an insulated building the warranty will be voided.

  • Heart Rate Monitors are covered under 1 year parts warranty, servicing will not be covered. Please contact us for a quote. 

  • Fans are not covered under warranty. 

Beyond warranty coverage, contact us for a quote parts and servicing by calling 559-522-7346 or email: sales@thecardioclubstore.com

Before receiving equipment, our technicians clean and service it so your equipment will be ready for you. 

If you have any questions or concerns, please contact us today. 

Our Privacy Policy

Trust Us with Your Information

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from cardioclub.store (the “Site”). 

Personal information we collect 
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

 

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.


Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and PayPal information), email address, and phone number. We refer to this information as “Order Information”. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How do we use your personal information? 
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
- Communicate with you; 
- Screen our orders for potential risk or fraud; and 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 


Sharing your personal Information 
We share your Personal Information with third parties to help us use your Personal Information, as described above. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Behavioural advertising 
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt out of targeted advertising by using the links below: 
- Facebook: https://www.facebook.com/settings/?tab=ads 
- Google: https://www.google.com/settings/ads/anonymous 
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

Do not track 
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

Your rights 
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

Data retention 
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Changes 
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

Minors 
The Site is not intended for individuals under the age of 18 . 

Contact us 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at sales@thecardioclubstore.com or by mail using the details provided below: 

Cardio Club Store 
[Re: Privacy Compliance Officer] 
643 Arcadia Drive, Hayward CA 94541, United States

©2019 by Cardio Club Store.

5715 Southfront Road, 

Livermore, Ca 94551 

(sales)  1-559-522-7346

Sales@thecardioclubstore.com

( Customer care ) (925) 500 - 0925

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